Your privacy matters to us. This policy explains exactly what personal data Seri333 collects, why we collect it, how we use and protect it, and what rights you hold over your own information.
Last Updated: 1 January 2026
Language: English (authoritative version)
Applies To: All Seri333 members including Malaysian users
Our Privacy Commitments
Before diving into the full policy, here are the six core privacy commitments every Seri333 member can rely on. These summaries do not replace the full document below.
Your Data is Encrypted
All data transmitted between your device and Seri333 is protected by 256-bit SSL encryption. Personal data stored on our servers is encrypted at rest. We apply the same level of security to your data that financial institutions apply to transactions.
We Never Sell Your Data
Seri333 does not sell, rent, or trade your personal information to third parties for their marketing purposes. Data shared with third parties is limited strictly to what is necessary for service delivery, payment processing, and regulatory compliance.
You Control Your Data
You have the right to access, correct, and request deletion of your personal data at any time. You may also object to certain types of processing, request data portability, or withdraw consent for optional data uses by contacting our support team.
Minimal Collection
We collect only the personal data that is genuinely necessary to provide our services, verify your identity for KYC compliance, process your payments, and meet our regulatory obligations. We do not collect data for its own sake.
Defined Retention Periods
We do not keep your data indefinitely. Retention periods are defined based on the purpose for which data was collected and applicable regulatory requirements. When data is no longer required, it is securely deleted or anonymised.
Breach Notification
In the event of a confirmed data security breach that materially affects your personal data, Seri333 will notify affected members promptly and take immediate remedial action in accordance with our incident response procedures.
This Privacy Policy ("Policy") describes how Seri333 ("the Company", "we", "us", "our"), operator of the online gaming platform accessible at https://seri333.cam (the "Platform"), collects, uses, stores, discloses, and protects the personal data of individuals who register accounts, visit the Platform, or otherwise interact with our services ("you", "Member", "User").
We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in full accordance with internationally recognised data protection principles. This Policy forms part of our broader user agreement framework alongside our Terms & Conditions and Responsible Gambling Policy.
By registering a Seri333 account or continuing to use the Platform after this Policy has been brought to your attention, you acknowledge that you have read, understood, and accepted the practices described herein. If you do not agree with any part of this Policy, please discontinue your use of the Platform and contact us to request account closure.
For the purposes of this Policy, the following terms shall have the meanings ascribed to them below:
The following categories of personal data are collected from you when you register, verify, or interact with the Platform:
| Data Category | Specific Data Points | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, NRIC / MyKad number, passport number, or driver's licence number | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including Malaysian city / postcode) | Registration & account management |
| Financial Data | Bank account details, eWallet identifiers (Touch 'n Go, Boost, GrabPay, DuitNow, FPX), transaction history | Deposit / withdrawal processing |
| KYC Documents | Scanned / photographed identity documents, proof of address documents, selfie photographs with ID | KYC verification process |
| Account Credentials | Username, hashed password (never stored in plaintext) | Registration |
When you access the Platform, the following data is collected automatically through technical means:
Seri333 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond identity document photographs required for KYC), or health data, except where directly relevant to a responsible gambling assessment initiated at your request.
We use your personal data exclusively for the following purposes:
Our processing of your personal data is grounded in one or more of the following legal bases:
We share personal data with third-party service providers solely to the extent necessary for them to perform services on our behalf. These include payment processors (for DuitNow, FPX, Maybank, and other Malaysian payment integrations), identity verification service providers, cloud infrastructure providers, and customer support technology vendors. All such providers are contractually required to process data only on our instructions and to maintain appropriate security standards.
We may disclose your personal data to regulatory authorities, law enforcement agencies, licensing bodies, or courts of competent jurisdiction where we are required to do so by applicable law, court order, or regulatory direction. Where lawfully permissible, we will notify you of such disclosures.
In the event of a merger, acquisition, restructuring, or sale of all or a portion of the Company's assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Policy.
We do not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We do not share your data with other online gaming platforms, advertising networks, or data brokers.
We retain personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following retention principles:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years post-closure | Licensing & AML legal obligation |
| KYC documents | Duration of account + 5 years post-closure | Regulatory compliance |
| Transaction records | Duration of account + 5 years post-closure | Financial regulation & dispute resolution |
| Game play data | Duration of account + 2 years post-closure | Responsible gambling monitoring |
| Support communication logs | 2 years from last interaction | Dispute resolution & quality assurance |
| Marketing consent records | Until consent is withdrawn + 1 year | Compliance with consent obligations |
| Technical log data (IP, device) | 12 months on a rolling basis | Security & fraud prevention |
Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
Seri333 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or alteration:
While we apply robust security practices, no online system can guarantee absolute security. You also have a role in protecting your account — please use a strong, unique password and contact our support team immediately if you suspect any unauthorised access to your account.
Seri333 uses cookies and similar tracking technologies (including session tokens and local storage) for the following purposes:
You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling essential cookies will significantly affect your ability to use the Platform, including your ability to remain logged in to your account.
As Seri333 operates under international licensing, your personal data may be processed or stored on servers located outside of Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place — including contractual protections with data processors — to maintain an equivalent level of protection to that described in this Policy.
We do not transfer your personal data to jurisdictions that we have determined to offer inadequate data protection standards without first putting in place appropriate contractual or technical safeguards.
Subject to applicable law, you have the following rights in relation to your personal data held by Seri333. To exercise any of these rights, please contact our support team via live chat or email.
You may request a copy of the personal data we hold about you, together with information about how and why we process it. We will respond within 30 days of receiving a verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Please update your account details directly or contact support for assistance.
You may request deletion of your personal data in certain circumstances — for example, where it is no longer necessary for the purpose for which it was collected. This right is subject to overriding legal retention obligations.
In certain circumstances, you may request that we limit the processing of your personal data — for example, while a rectification request is being assessed or where you have objected to processing.
Where processing is based on consent or contractual necessity, and is carried out by automated means, you may request that we provide your personal data in a structured, machine-readable format.
You have the right to object to processing carried out on the basis of our legitimate interests, including profiling for responsible gambling purposes, where your privacy interests override ours in a specific context.
The Seri333 Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will immediately suspend the relevant account, delete the associated personal data, and return any deposits in accordance with applicable procedures.
If you believe a person under 21 has registered an account on Seri333, please contact our support team immediately via live chat so that we can investigate and take appropriate action.
The Seri333 Platform integrates with third-party payment service providers in order to facilitate deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, and FPX. When you interact with these payment integrations, you are also subject to the privacy practices of those respective providers.
Seri333 is not responsible for the privacy practices, data handling, or security of any third-party services or websites. We recommend that you review the privacy policies of any third-party payment provider you use in connection with your Seri333 account.
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. All changes will be communicated by posting the updated Policy on the Platform with a revised "Last Updated" date. For material changes — those that significantly affect your rights or how we process your data — we will provide additional notice via Platform notification or email to your registered address where practicable.
Continued use of the Platform following the notification of material changes constitutes your acceptance of the revised Policy. If you do not agree with any material amendment, you have the right to close your account in accordance with the procedures described in our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us through the following channels:
We will acknowledge all privacy-related enquiries within 5 business days. For formal data rights requests, please provide sufficient information to allow us to verify your identity and locate your account records before we begin processing your request.
If you are dissatisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. We take all privacy complaints seriously and will cooperate fully with any regulatory inquiry conducted in good faith.
Your Privacy, Respected
Your data is protected, your rights are respected, and our support team is available 24/7 for any privacy-related questions. For players aged 21 and above only.